Free Shipping  |  1.240.280.2600  |  1.888.268.7521  |  info@exoticaunique.com

f.a.q
Frequently Asked Questions
collection of the most frequently asked questions of exotica unique
  1. What type of leather/fabric do you use?

    We use "top grain" Italian leather on all of our leather items. The leather is a perfect balance between durability and softness. Also, in order to help keep your price low, the backs and some sides of our sofa set and sectional items are made from a matching "leather match" (soft vinyl), but that can be upgraded to regular leather for an additional cost. This only applies to our sofa sets and sectionals. Contact us for more details at 1.240.280.2600.
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  2. Is shipping free for every product?

    Yes, Shipping is absolutely FREE for every product we sell and ship within the continental United States. Here at Exotica Unique we want your online furniture shopping experience to be positive and hassle free, which is why we offer the convenience of free shipping.
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  3. How will my order be shipped?

    Where does EXOTICA UNIQUE ship orders? We ship orders anywhere in the United States including Alaska, Hawaii and Puerto Rico for an additional fee. What should I expect when the order arrives and is being delivered by a freight company? Orders shipped outside of the California or Illinois areas that are too large for UPS will be shipped via Freight Carrier. Freight carriers differ from UPS in two main respects. First, the Freight Carrier is asked to contact you via telephone in order to schedule a delivery appointment. Typically deliveries can be scheduled during regular business hours: Monday through Friday, between 8am and 5pm. Second, Freight Carriers are required to remove your order from their vehicle but are NOT required to move the merchandise any distance from their vehicle unless you specifically request a White Glove Delivery. White Glove Delivery is only available within the continental U.S., and is an additional service that can only be purchased during order placement, or prior to your order leaving our facility. If you do not wish to pay a little more for a White Glove Delivery, it would be prudent to have some assistance available when you receive your order to assist in bringing your merchandise inside. When available White Glove Delivery service will be quoted in the "View Cart" screen and during Check Out. If desired simply select the service and submit your order. Unfortunately, White Glove Delivery service may not be available in some areas of the country. What is White Glove Delivery? White Glove Delivery is one of the most comprehensive delivery services available! The White Glove carrier will pick up your merchandise from our facility and transport it to your area. Upon arrival the White Glove carrier will contact you via telephone, at which time you will be provided with a specific four (4) hour delivery time window. During your delivery a two-man uniformed delivery crew will carefully remove each piece from their vehicle and place it within your home or office as you designate. White Glove Delivery includes the navigation of any stairs, tight turns, etc. If you are interested in this service, simply select "White Glove Delivery" during the check out process. Please note: Delivery personnel are NOT responsible for the removal of any packaging or assembly of the merchandise. Please have the delivery area cleared and ready for placement of your new merchandise, as the delivery crew can NOT move or dispose of any preexisting items. If my order is being shipped via a Freight carrier, how will I know when to expect it? Once your order is shipped, you will receive a tracking number and a link to your freight carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier is instructed to contact you prior to delivery via phone in order to inform you of the approximate delivery time. If my order is being shipped via White Glove Delivery, how will I know when to expect it? Once your order is shipped, you will receive a tracking number and a link to the delivering carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier is required to contact you prior to delivery via telephone and provide a four (4) time window in which to expect delivery. If my order is being shipped via UPS, how will I know when to expect it? Once your order has been shipped, you will receive a UPS tracking number via e-mail as well as link to the UPS website. You will be able to track your shipment from departure to arrival. UPS will NOT contact you prior to delivery. Unless specified otherwise, pakages will be sent without a signature required. If no one is home, it will be up to the driver to decide whether or not to leave it at the door.
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  4. How soon should I expect my order?

    Order and delivery times vary with product category. For upholstered items, once we receive your order we contact our manufacturer with your specifications. After manufacturing, all items are shipped to our warehouse in Oakland, CA or Miami, Florida and then sent via common freight carriers or FedEx to the customer. Because each upholstered piece is custom made, please allow approximately 8-12 weeks from date of order for upholstered items to be delivered. Some upholstered items are carried in regular stock and may have a faster ship time. E-mail us at info@exoticaunique.com details. For all other non upholstered items, please allow 2-4 weeks depending on stock availability.
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  5. What happens if my item is out of stock?

    Because we sell these items online and offline, it is sometimes difficult to ensure stock availability. You may call us at any time at 1.240.280.2600 to check availability. If your item is out of stock we can provide you with an estimated delivery date
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  6. Is there an additional charge for different colors?

    Depending on the color you choose, we may recommend to a full leather upgrade for an additional charge.
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  7. What is the turn around time on a custom built sofa?

    Our typical turn around time on a custom ordered sofa is 6 -12 weeks which is much faster than most furniture stores local to your home can deliver on a sofa.
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  8. How do I select my color?

    You can specify color by calling 1.240.280.2600.
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  9. Can you please send me some color samples?

    Due to very limited supplies of color swatches, we are able to send limited color samples. We do our best to scan each swatch samples to closely match the original color. Keep in mind your monitor settings may offset your color to its actual swatch color.
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  10. Can I get a matching chair, sofa or loveseat but I don't see them shown?

    Exotica Unique is very flexible to meet out customers furniture needs, you may contact us on 1.240.280.2600 for pricing for each item.
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  11. Warranty on Custom Made and In-Stock Sofas

    ExoticaUnique does not warrant against normal wear and tear, or damage due to customer accident or misuse. Natural variations in products made in whole or in part of natural materials, such as leather, fabric, wood, metal or stone, are not considered defects. The appearances of natural, stained, or dyed wood surfaces; of painted wood or metal or upholstery color (leather, fabric, etc.) may vary between productions due to slight changes in dye lots. This is an unavoidable and inevitable occurrence, which does not constitute a defect. Minor variations in stitching in upholstery products are considered normal. Neither wood, leather, metal, nor fabric products are suitable for outdoor use unless expressly specified. Leather and fabric are subject to natural stretch, wrinkle or shrink. Wood and metal may stain, scratch, chip, fade or darken. The End User must exercise proper care to minimize any such damage.
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